What’s the culture like in your workplace? Most business owners would say it’s pretty good, but would your customers and employees agree?
Developing a good culture takes time, commitment and the right employees. You can teach skill, but attitude is inbuilt and an employee either suits your culture or not. Sometimes a tough call needs to be made to grow a better culture in the team and making tough calls will actually endear your high performing employees to your business.
A business may have good employees, but has not found its “cultural niche”, so what can you to develop your own unique team culture?
A good team culture will spill over to your customers and actively endear them to your business. Culture is what guides employees to make good decisions for the business, making sure they have a fun and productive working environment. It develops high performing teams which will push your business to better and greater heights.
Probably the best example I’ve seen of this is the Pike Place Fish Markets in Seattle USA – the culture developed by the team at this place is nothing short of electric, they have a genuine love for what they do and the customers they serve. Best of all they involve the customers in the experience – and customers come from far and wide to be part of their culture…
Their three keys to success are:
- Empowerment – creativity productivity and profitability erupts when leaders are willing to be wholly committed to empowering their employees.
- Vision to Reality – any group of people can create a powerful vision and make it happen.
- Making a difference in the world - making a profound and lasting difference in the quality of life in the world is the true purpose of being in business.
In essence it’s all about attitude, and wanting to be present and genuinely wanting to help other people – whether it be your customers or your fellow employees. So how would your employees measure up? Are they committed to your customers, to each other, or do they clock in and clock out doing only the minimum required work? Do they really want to be there?
One thing we’ve discovered at PJT is to keep people happy and productive, they need to be doing activities they’re naturally talented at and enjoy. How do we do this? Through respecting and understanding what makes each individual tick, and then moulding the work around it.
Each employee at PJT undertakes personality profiling, and their job description is then moulded to the type of work they’re predisposed to do best. Sure every person’s job has some tasks they’d rather not do – that’s life – but it’s about keeping employees “in their flow” most of the time and having a good mix of personalities to do the different tasks required for the business. It develops trust within the team as we all know our tasks and get on with the job. We push each other to be better, do better and we recognise those achievements.
It’s more than just personality profiling however, in developing a good culture. It’s actively hiring people with the right attitude, who share your vision and permeate this throughout the organisation, and want to build a great team. A culture is a living breathing thing which should be visible even when the CEO is not. A great employee can have a good impact on fellow employees just as much as a bad one – attitude is contagious and can spread like a virus.
Do your employees share your vision and mission? Employees who are passionate and share the goals of the organisation are dedicated to accomplishing them. For example:
- Google’s mission is to organise the world’s information.
- Facebook is about making the world more open and connected.
If your employees don’t know or aren’t committed to your mission, then it’s “just another job” which usually means the employee isn’t happy or isn’t a good fit for your culture.
Two great attitudes to hire for:
- The desire to be the best at what you do
- The desire to keep improving
Teams with a good culture work together on all projects and pitch in where needed. It doesn’t matter who gets credit for what, because you accomplish everything together, and get rewarded as a team.
If you’d like advice on how to build a better team culture in your business, give your trusted PJT Advisor a call today at (07) 5413 9300.